The mission of EDH
“We endeavor to provide the best technical solutions and services to address our customer’s needs, and to guarantee a positive working environment that allows our customers, our company as well as our employees to succeed.”
David Celis, CEO
Our Mission
The mission of EDH is to ensure the very best Customer Experience and Service. We endeavor to provide the best technical solutions and services to address our customer’s needs, and to guarantee a positive working environment that allows our customers, our company as well as our employees to succeed. Our customer oriented culture results from relentless focus on superior service and support.
Our Policy
Since its creation, European Data Hub (EDH) is committed to deliver a class leading data centre experience.
EDH takes great pride in quality, efficiency, innovation and understanding of the industry and its customers.
At EDH, we implement and maintain state of art infrastructure, we offer rigorous engineering, guarantee efficient business processes and implement effective operating procedures. This not only allows us to meet industry expectations and comply with standards as well as regulations, but most importantly, it ensures that customer service level agreements are consistently met.
Ensuring the security and availability of customer assets are EDH’s core values. Our Quality Management System (QMS) and Information Security Management System (ISMS) both underpin these values and exist to deliver a dependable and consistent range of services.
EDH provides a safe and secure facility for customers and their assets. Stringent security controls ensure that IT assets and personnel remain safe and secure. Data privacy and customer confidentiality is respected in every action performed.
EDH is environmentally conscious and strives to reduce its carbon footprint in all its activities. An Energy Management System (EMS) is in place to continually search for and improve ways to use energy in the most efficient, cost effective and environmentally responsible manner.
Continual improvements to management systems and business activities will ensure that customer’s needs and expectations, the technical infrastructure, standards and regulations are effectively supported. Performance through continuous improvement is in the EDH DNA.
We strive to guarantee that every interaction with EDH be efficient and greeted with politeness, kindness and transparency.
All staff and partners of EDH are to respect and adhere to the spirit and goal of this policy.
The EDH brand is to be a label of quality and a symbol of professionalism in the Data Centre industry.
Versioin 1.0 | 2019/09/24
Our Values
Professionalism
We strive to operate and communicate with integrity at all times, offering customers a level of support and care that we are proud of.
Innovation
The driving force of our company is innovation, we aim to be one step ahead through developing products and solutions that fit our customers’ demands, both now and in the future.
Transparency
Communication is key in any organization, we promote transparency at all times, ensuring that both our employees and customers are well informed, at all times.
Respect
In order to develop and nurture important relationships, we treat customers and fellow employees with the respect they deserve. We also believe it is important to respect our environment, and strive to reduce our carbon footprint through company-wide initiatives.
+352 27 12 55 55
europeandatahub.eu
12D, Impasse Drosbach
L-1882 Luxembourg
